Terms & Condtions

Orthoemporium Terms and conditions

1.             Terms and conditions        

We endeavor to maintain prices for the duration of a special or promotion as indicated in our Catalogue or Flyers, but we reserve the right to make price adjustments in response to manufacturers’ price increases or extraordinary circumstances. Prices are subject to change without notice. Deliveries will be subject to a delivery fee added to your invoice.

Orthoemporium, and customer agree that the terms and conditions hereinafter set forth shall govern the relationship between Orthoemporium and the customer to the extent that the parties do not have a written agreement in effect that conflicts with such terms and conditions. Customer acknowledges and accepts all such terms and conditions by placing an order for goods with Orthoemporium, and upon Orthoemporium’s delivery of the order to the customer.

2.             Warranty and Limitation of Liability

 Save as is specifically set out herein The Company shall have no liability whatsoever (however arising) in relation to any loss suffered by the Customer or any third party arising from the supply of the products (however caused).

 If loss, damage or deterioration (other than for death or personal injury) is caused by The Company’s negligence, The Company’s liability shall be limited to the invoice value of the goods.

 The employees of The Company are not authorized to make oral representations as to the quality or fitness for any particular purpose of any products. If a representation is made or an opinion expressed orally which materially affects the customer’s decision to place an order for any products the Customer should ensure that such details are confirmed in writing by a duly authorized officer or employee of The Company, so as to form a part of the contract; no liability can otherwise be accepted.

 The Company shall not be liable to the Customer or be deemed to be in breach of contract by reason of any delay in performing or any failure to perform, any of The Company’s obligations in relation to the products, if the delay or failure was due to any cause beyond The Company’s reasonable control.

3              Return Policy


When you return a Product to us , or have notified us that you do not agree to any change in these Terms and Conditions or in any of our Policies, or because you claim that the Product is defective, or you are not satisfied with the Product), we will examine the returned Product. Provided we are satisfied with the condition of the Product following our examination, we will either replace the item (if returned owing to a defect) or provide you with a refund. If you have requested a refund we will usually refund any money received from you using the same method originally used to pay. We will process the refund as soon as possible.

Products returned by you because of a defect or within the seven-day cooling-off period will be refunded in full after delivery costs have been deducted.

 A claim by you that the quantity of the Products delivered falls short of the quantity ordered shall be notified to us within 2 days from the date of delivery. If you do not notify us accordingly, we shall have no liability in respect of such shortfall and you shall be bound to pay the price as if the Products had been delivered in accordance with the Contract.

The cost of return transportation is at your expense.

4.             Amendments to terms and Conditions.


 We have the right to revise and amend these Terms and Conditions from time to time.

You will be subject to the Policies and Terms and Conditions in force at the time that you order Products from us, unless any change to those Policies or these Terms and Conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those Policies or these Terms and Conditions before we provide you with the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the Terms and Conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).